Refund policy
Returns & Refunds
Satisfaction guarantee on unopened hair. If you receive your hair and you're not happy with how it looks or feels, you may return it for your money back, minus shipping.
Return window
Returns must be received by our returns center within 30 days of your order's original shipment date (the date your package left our facility). Returns received after 30 days cannot be refunded and will be sent back to you.
Condition
Hair must be returned in exactly the same state it was sent to you: unopened, unworn, unwashed and unaltered, still wrapped, with the lace uncut, hair net and tags attached, in the original packaging. Lashes and care products must be unopened.
Final sale
Any item that has been opened, unwrapped, worn, tried on, washed, dyed, cut, styled or otherwise altered is final sale and can't be returned or refunded.
Refunds
- Refunds are issued to your original payment method after your return is received and approved.
- Shipping charges are not refunded. If your order shipped free, $6.95 for standard shipping is deducted from your refund.
- Return shipping is your responsibility. Please use a tracked service; we can't refund returns lost in transit.
Exchanges
We don't offer exchanges. To get a different style, length or shade, return your original item for a refund and place a new order.
Order changes
Once an order is placed it can't be edited. If you need a change, contact us immediately. If the order hasn't shipped, we'll cancel it with a full refund so you can reorder.
Damaged or incorrect items
If your order arrives damaged or incorrect, email us within 48 hours of delivery with your order number and photos of the item and packaging so we can review it with our fulfillment team.
How to return
- Email sharifmohon.96@gmail.com with your order number to request a return. Returns sent without authorization can't be accepted.
- We'll reply within 1–2 business days with the return address.
- Ship your return with tracking so it arrives within 30 days of the original shipment date.